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🎅 MERRY XMAS & HAPPY NY! 🎉 Warehouse returns: 08/01/24!
🎅 MERRY XMAS & HAPPY NY! 🎉 Warehouse returns: 08/01/24!

Frequently Asked Questions

Is MMA DIRECT an Australian Company?

Yes! We're 100% Australian owned and operated.

When will a certain product come back instock?

We're constantly restocking items, if theres something you need you can click the "notify me when available" button on the products page or alternatively reach out and contact us.

Can I order products not found on the MMA DIRECT website?

If you need something thats not on the MMA DIRECT website, reach out and contact us we may be able to get it for you.

How long does it take to ship my order?

Orders are sent as soon as possible, we know how important it is to get your new gear!

How can I track my order?

You can track your order on our website, or using the email sent to you by us.

How do I return an item?

We accept returns within 30 days. Items must be unused and in the same condition / packaging that you received it in. To start the return process, please contact us.

Does MMA DIRECT Ship internationally?

We sure do! Our website is currently only setup to support Australian orders. However if you contact us we can process it for you.

Are you able to send invoices for NDIS, Schools or Government?

Absolutely! We can adapt to any process and format required to assist. For any questions please contact us  

I ordered multiple items but only received one. Where's my order?

Don't stress! Your remaining items will be on their way, we ship items as soon as possible as we don't want your whole order held up on one item.

How long will it take to get my order?

Depending on your location, generally items are delivered:

Standard - 5-7 business days

Road Express - 4-7 business days

Auspost express - 2-4 business days

Please note these delivery timeframes may change depending on unforeseen circumstances such as floods, covid or bushfires. We will do our best to be uninterrupted by such occurrences. 

We also offer overnight express when needed! Simply reach out and contact us for this option

How do I contact you?

You can contact us via email or our website, one of our friendly staff will assist you generally within 24 hours.